Our Unified Comms Platform (3CX) offers some contact centre features for Voice traffic and it has web chat functionality too but it’s not a full blown Contact Centre service. 

It is worth noting that many traditional phone system manufacturers add some features like call queuing, reporting and wall boards and then say they have a contact centre solution. 
If you need a contact centre solution that brings together all media types and delivers them in a controlled fashion to your agents then you need Puzzel. 
 
Puzzel has all the usual contact centre services like... 
Blended media (Voice, Email, Social Media, Web Chat, SMS) 
Reporting (historical management info and live wall boards) 
Agent management 
Queue management 
Quality assurance (SLAs) 
Survey 
Skills based routing 
and in addition they have developed some awesome extras like… 
Workforce Management 
Artificial Intelligence (Chat Bots) 
Agent Assist (automatically presents agent with info relevant to the customer’s enquiry!). 
As you’d expect from a Blended Technologies partner Puzzel will also integrate your Contact Centre solution with your Business Software, mobile apps and Unified Comms platform. 
and in addition they have developed some awesome extras like… 
Workforce Management 
Artificial Intelligence (Chat Bots) 
Agent Assist (automatically presents agent with info relevant to the customer’s enquiry!). 
As you’d expect from a Blended Technologies partner Puzzel will also integrate your Contact Centre solution with your Business Software, mobile apps and Unified Comms platform. 
You can book a call right into our diary at a time that's convenient for you. 
Book a call
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